Student Support Services

Career Services Disability Services
Counseling Services Office of Multicultural Affairs
Financial Aid Study Abroad
Health Services Peer Tutoring
Information Technology Writing Center


Career Services
The Office Career Services engages students to become active participants in developing and implementing their career plans and graduate/professional school pursuits. From freshman and sophomore students who are exploring majors or gathering information about potential careers, to juniors and seniors looking for experience and planning to transition into the world of work or graduate school, career services provides students with resources and guidance to prepare for life beyone Lebanon Valley College.

Our key programs, events, and resources help students to:
  • Explore possibilities and gather information through a computer-assisted guidance program, and on-line resources designed to connect majors with careers
  • Connect with others through networking events and alumni mentoring programs
  • Build a professional profile within the LVC JobCenter system to access jobs and internships, register for job fairs and career/graduate school events, schedule on campus interview, and store resumes, cover letters, and other important documents to the job search.
  • Gain experience through work, internships, volunteer/community service, and by participating in campus organizations
  • Plan for graduate school and/or transition to the world of work by constructing strong resumes, convincing cover letter or personal statements, and demonstrating effective presentation skills for interviews
  • The office offers individual career counseling appointments and quality resources and services to help students explore options and be active participants in their job search,.
Located in the Center for Sutent Engagement within Mund College Center, the office may be reached by calling ext. 6560 or via email at careerservices@lvc.edu. Office hours are 8 a.m.–4:30 p.m., Monday through Friday

Internships
Students in most academic departments may spend one or more semesters in a practical field experience through an internship program. A faculty advisor will meet regularly with the student intern during the field experience and provide guidance in making the transition from the classroom to the work place. Supervisors in the sponsoring corporations, schools, or agencies will evaluate the interns and give feedback to the faculty advisor.

In most majors, for every 45 hours a student works at a site during the semester or summer period, one credit hour would be granted; e.g., three credits would equal 135 hours during the 15-week period, or a little less than 10 hours per week. Only 1–12 credit hours of internship may be taken during any one semester. A student may use a maximum of 12 credit hours of internship to meet graduation requirements. Most students have junior or senior standing, and the internships can be paid or unpaid. Applications are available in the Registrar’s Office, but students should also check with their department about additional procedures and application needs.

The Office of Career Services regularly posts internship opportunities to the LVC JobCenter system and maintains links to other internship resources through their office web page. Two area job and internship fairs (in November and February) are conducted annually to acquaint students with opportunities for gaining experience. Project CLOSE-UP is a pre-internship shadowing program for first-year students. In addition, students are invited to attend internship tutorials for guidance on internship planning and making the most of their experience. Visit the Office of Career Services for information on these services. 

Counseling Services
The Office of Counseling Services assists students in learning to cope with both personal and academic issues through individual, group, and couples counseling, These are confidential services and outreach/educational programs help students become more effective, self-directing individuals, with the skills needed to cope with personal problems that impact their academic and social lives. Students can seek short-term therapy for issues ranging from homesickness and relationship issues, to more complex concerns such as depression, anxiety, and sexual assault. We offer daily one-on-one Peer Helping services (5050@lvc.edu), and have a consulting psychiatrist and consulting certified addictions counselor.

Licensed counseling staff is available for appointments Monday—Friday(8 a.m.-4:30 p.m.) during the academic year to provide short-term confidential counseling. Appointments can be arranged by contacting the Shroyer Health Center (ext. 6232), by emailing counselingservices@lvc.edu, or by walking in. Professional counseling services are provided at no additional cost and are located on the second floor of the Shroyer Health Center. Outreach programs are offered periodically throughout the academic year to raise awareness and educate the student body regarding common college issues such as eating disorders and alcohol and drug use. 

Counseling services are only available to currently enrolled full-time undergraduate students.

Students can also speak to LVC's Sexual Assault Advocates, their academic advisors, the College chaplain, the director of disability services, the director of career services, the director of multicultural affairs, residential life staff, and the associate dean of student affairs about personal and/or advising concerns. 

Financial Aid
The Financial Aid Office administers various scholarship, grant, loan, and employment programs for which students may apply. Staff members are available to counsel students and their families regarding the financial aid application process, eligibility criteria, and the numerous types of awards funded by the institution, federal and state governments, and other outside sources. More information may be found at http://www.lvc.edu/financial-aid.

The following requirements are associated with receipt of financial aid:
  1. Students must complete the financial aid application process as designated by the LVC Financial Aid Office.
  2. Students must be enrolled full time (a minimum of 12 credits per semester) in order to be considered for LVC grants and scholarships, Supplemental Educational Opportunity Grant (SEOG), Perkins Loan, and Federal Work Study. Students must be enrolled at least half time (a minimum of six credits per semester) in order to be considered for PHEAA State Grant, Federal Direct Stafford and PLUS Loans (parent and graduate students). Students who are enrolled less than half time may be considered for Pell Grant and private alternative loans.
  3. In order to remain eligible for all types of federal, state, and institutional aid, students must maintain Satisfactory Academic Progress (SAP). SAP is defined as follows:

    a. Full-time students must earn a minimum of 24 new credits at the end of two semesters.

    b. Three-quarter time students must earn a minimum of nine credits per semester.

    c. Half-time students must complete a minimum of six credits per semester

  4. LVC grant and scholarships may be received for a maximum of eight semesters or until the first undergraduate degree is earned, whichever comes first. For transfer students, the number of semesters of eligibility is indicated by the Office of Admission upon acceptance.
  5. Students receiving awards in excess of $100 from outside sources must report them to the Financial Aid Office. The College reserves the right to adjust the student’s award package in accordance with federal, state, and institutional policies.
  6. Students placed on disciplinary probation may be denied institutional aid during each semester of probation (including portions of semesters). In addition, aid may be denied in the semester(s) immediately following the semester in which judicial/student conduct action is taken.

Health Services
The staff of the Office of Health Services is available to meet the medical needs of all full-time undergraduate students, full-time physical therapy graduate students, and to provide emergency medical care for the College community. The Shroyer Health Center is staffed with registered nurses, part-time physicians, and physician’s assistants from Annville Family Medicine.

A registered nurse is on duty in the Health Center Monday to Friday, 8 a.m.–5 p.m. A registered nurse is on call for medical emergencies from 5 p.m.–8 a.m., Monday to Friday, and during the weekend. To contact a nurse when the Health Center is closed, call the College Center at ext. 6161 or contact a resident assistant, residential life area coordinator, or public safety officer.

The College physicians and physician’s assistants see students free of charge during scheduled clinic hours. Appointments must be made Monday to Friday through the nursing staff at least one hour prior to the scheduled hours. If a student sees a non-College physician, is referred to another physician, or needs a lab test, the costs must be paid by the student or by the student’s insurance.

Health services are available to currently enrolled full-time undergraduate students and full-time physical therapy graduate students. Health services are available on a case-by-case basis only for emergency situations to part-time undergraduate and part-time graduate students.

Medical Records
All students are required to have a health record completed by their family physician as a requirement to be officially registered for classes and to participate in intercollegiate athletics. Immunization information must be complete and immunizations up-to-date in order for health records to be considered complete. All health records are confidential and only health center staff has access to them.

General Health Care
Treatment for common problems (e.g., respiratory tract infection, gastrointestinal symptoms, and accident-related injuries; management of chronic illnesses such as diabetes, asthma, and uncomplicated allergy injections in cooperation with the student’s physician) are provided. Routine diagnostic procedures are also available (e.g., tests for strep throat, urinary tract infection, mononucleosis, and pregnancy). If you need a service that the health center does not provide, the staff will assist you in coordinating health services specific to your needs in cooperation with your insurance company.

Medications
Some medications needed by the student are supplied by the health center at no charge. Medications not stocked at the health center that are prescribed by the College physicians or an off-campus physician are the financial responsibility of the student. The health center is not financially responsible for medications prescribed by an off-campus physician or for medication that the student may have been taking prior to attending the College.

Allergy Injections
Uncomplicated allergy injections are administered in the health center by appointment Monday through Friday when the doctor is present. Students must provide their own serum, with physician’s instructions and times of scheduled dosages.

Gynecological Services
Routine gynecological exams are available at the health center by appointment only by calling ext. 6232. The student is responsible for the laboratory charge of the PAP test.

Class Excuses
Excuses for missed classes due to illness are not provided by the Health Center. Students must speak directly to their instructors.

Fees
There is no charge for visits to the health center. However, students are financially responsible for prescriptions (not available at the health center), x-rays, laboratory tests, and referrals to off-campus facilities or consultations that are not covered by insurance.

Health Insurance
All full-time students are responsible for carrying health insurance coverage and for submitting a Medical History Form to health services. If you do not currently have health care coverage, you can find a number of plans available for purchase at www.ehealthinsurance.com/health-insurance-companies. Note that the College does not recommend any health insurance company or plan.

Student-athletes must have health insurance coverage that does not exclude intercollegiate sports in order to participate in intercollegiate sports.

All full-time and part-time international students are automatically enrolled in and required to purchase the International Accident and Sickness Plan unless evidence of primary insurance that provides comparable or better coverage is provided.

Accident Insurance
For non-athletic accidental injuries, the College provides full-time undergraduate and full-time physical therapy graduate students with a $2,500 excess accident insurance plan that may reimburse eligible deductibles, co-pays, etc. required by your primary health insurance plan.

Transportation
For emergencies, the local ambulance service (911) will be called. Students are responsible for the transportation to off-campus medical appointments and non-emergent trips to the hospital. For non-emergent transport to the hospital or urgent care when a student is unable to find a ride, a voucher system for taxi service is available. To access this service, students should contact the health services staff at the Shroyer Health Center, Monday to Friday, 8 a.m.–5 p.m. when the College is in session; after hours and week ends, contact residential life or public safety staff.

Information Technology
Campus Network and Servers
A high-speed data network connects all of the campus buildings, including the library, academic and administrative facilities, and residence halls. Wireless access to the campus network is also available in all buildings and residence halls, and many locations outdoors. The servers on campus provide users with access to electronic mail, statistical analysis (SPSS), eLearning software (Blackboard), quantitative software (Mathematica), administrative information, library and other databases, compilers, shared laser printers, and Internet resources.

Students may forward their LVC email to a non-LVC email service at their own risk. The College neither guarantees nor takes responsibility for the delivery, security, or privacy of email messages once they leave the LVC network or LVC-hosted services.

Student Computer Labs
Computer labs for general student use can be found in the following locations:
  • Bishop Library: Writing Center (Windows)
  • Neidig-Garber Science Center: Physics Computer Lab (Windows)
  • Lynch: Lynch Technology Center, 177 (Windows and Macintosh)
  • Mund: Mund Technology Center (Windows and Macintosh)
  • Mund: Tech Nook (Windows)
  • Yuhas Commons: Computer Kiosks (Windows)
Printers are provided in many of the locationss above. Other computers are available for students in the departments of biology, business, chemistry, education, math, music, physics, and psychology.

LVC Student Print Policy
LVC students will be allotted 1,500 pages per student per semester for printing in the computer labs and public areas. All pages after the initial 1,500 pages will cost 7 cents per page and may be purchased in increments of 500 at a cost of $35. Additionally, unused pages from the fall semester may be carried over to the spring semester. On June 1 of each year, the unused allotted ages will be forfeited. There will be no refunds for any pages not used during the academic year.

Personal Computer Software
The College has adopted Microsoft® Office as the campus standard for both Windows and Macintosh. Students use WebMail for access to electronic mail. For help with this software, call the Information Technology Solutions Center during business hours at 867-6072 or a lab assistant in the Lynch Technology center at 867-6067.

Computer Support and Purchases
The Information Technology Solutions Center in Lynch is available to report problems with College-owned computer equipment and to obtain assistance with supported software. During the academic year, the solutions center is staffed from 8 a.m. to 4:30 p.m., Monday through Friday (summer hours end at 4 p.m.). Call 867-6072 during business hours or after hours send an email message to solutionscenter@lvc.edu and someone will respond the next business day. Students are eligible to receive discounts on computers, printers, and software. For information on how to order, check the information technology webpage (www.lvc.edu/it-services) or call the Information Technology Solutions Center during business hours at 867-6072.

The Office of Disability Services
All students, including those with disabilities, should have full and equal opportunity to access the services, facilities, and programs available at the College. Section 504 of the Rehabilitation Act of 1973 and the ADA Amendment Act of 2008 mandate such access, stating:

No otherwise qualified handicapped individual in the United States shall solely, by reason of his handicap, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.

Although the College does not offer a specialized curriculum for students with disabilities, it encourages such students to make their special needs known by registering with the Office of Disability Services (ODS) whose responsibility it is to determine reasonable accommodations for students who provide acceptable documentation of a learning disability, physical disability, psychological/mental health disability, or other neurological or chronic medical condition that significantly interferes with a major life activity (e.g., learning, communicating, walking). The ODS provides many support services, including individualized assistance in developing compensatory learning strategies, study skills, test-taking strategies, time management skills, academic advising adjunctive to that offered by faculty advisors, and assistance in developing self-advocacy skills.

Admission
In accordance with the law, information about the presence of disabilities is not solicited from applicants, and disabilities are not considered in admissions decisions. An applicant who has been offered admission to the College and indicates on the letter of acceptance that he/she has special needs related to a disability will be referred by the Office of Admission to the Office of Disability Services. At that point, the student will be given the opportunity to disclose specific information about his/her disability and to request accommodations.

Students’ Procedures
In order to receive accommodations, students who have a physical, medical, psychological, or learning disability that is going to impact their attendance or require accommodation, must disclose their disabilities to the ODS and initiate a request for services. In order to ensure that their learning needs are appropriately met, the student will need to provide documentation of their disability or medical condition to the director of disability services in Humanities 4, ext. 6071. The ODS will then provide a letter of verification of disability that describes the accommodations needed for their classes.
In the case of a psychological disability, the student must submit a comprehensive diagnostic report from a licensed mental health professional attesting to the severity and chronicity of the condition and the manner in which it will impact the student’s ability to function in a traditional learning environment. Further, yearly re-evaluations from the mental health professional may be required.

In the case of a learning disability or ADHD, the student is responsible for obtaining and submitting the results of appropriate testing, which must be provided by a professional qualified to diagnose such disabilities. It is the student’s responsibility to bear the cost of such an assessment. Because it is important to understand the impact of the learning disability/attention deficits on current academic performance, the assessment should have occurred within three (3) years of admission to the College.

The College does not provide generic accommodations based on a particular disability category. Rather, we negotiate accommodations on a case-by-case basis through a review of the documentation and a discussion with the individual student. Should accommodations be necessary, the student will be provided with letters of verification of disability that describe his/her accommodations. Students are responsible for giving the letters to their instructors and engaging them in discussion about their disability-related needs. After conferring with ODS, instructors may negotiate a modification of a particular accommodation if the accommodation would alter an essential requirement of the course.

Students who believe they may have an undiagnosed learning disorder are invited to contact the ODS to discuss whether seeking formal assessment would be an appropriate course of action. The ODS will make an appropriate referral if needed.

Standards for Verification of Learning Disability
An assessment report must specifically diagnose a learning disability, supported by scores on a standardized and comprehensive intelligence test and achievement test battery. In addition to the intelligence and achievement tests, the test battery may include any domain-specific, standardized tests that the examiner deems appropriate. Tests of auditory processing skills are required of students with learning disabilities who wish to petition for substitution of the foreign language requirement. Specific guidelines for the documentation of learning disabilities, including lists of acceptable instruments, are available from the ODS. Compliance with these guidelines usually prevents the need for further testing; however, the College reserves the right to review the diagnosis and to require additional documentation.

Standards for Verification of ADHD
The assessment report must specifically diagnose ADHD, in accordance with the criteria set forth by the DSM-IV-TR. Specific guidelines for the documentation of ADHD, including a description of accept- able test batteries used to assess the impact of the disorder on academic functioning, are available from the ODS. Compliance with these guidelines usually prevents the need for further testing; however, the College reserves the right to review the diagnosis and to require additional documentation.

Standards for Verification of Psychiatric Disorder
The assessment report must specifically diagnose a psychiatric disorder supported by a comprehensive diagnostic evaluation conducted within the past year by a licensed mental health professional. A specific DSM-IV-TR diagnosis must by presented in the report. In addition, documentation of the psychiatric disorders must report the extent to which the student currently meets the DSM-IV-TR criteria for the disorder(s). The report must demonstrate, via scaled scores and/or clinical detail, that the disorder currently causes substantial impairment in an area of functioning relevant to the learning and/or social environment of college. Documentation should include a discussion of treatment history, current approach to treatment, the student’s response to treatment, and recommendation for accommodations. If medications are currently being used to control the disorder, please include a discussion of any side effects that negatively impact the student’s functioning.

Accommodations for psychological disability will be coordinated with counseling services staff in conjunction with disability services.

Standards for Verification of Chronic Health Impairments
The assessment report must specifically diagnose a medical condition and identify current treatment. The documentation must discuss severity of the condition in terms of the degree to which it impairs normal life activities, providing specific details of the student’s limitations including the impact on the student’s ability to participate and learn. The report from a physician must be typed on official letterhead, and include the recommended accommodations, physician’s name, professional credentials, and date.

Accommodations for health related issues will be provided in consultation with health services in conjunction with disability services.

Priority Registration Policy
Priority registration is determined by the director of disability services on a case-by-case basis, based on an individual's documentation or representation of the functional limitations of a disability. Only current LVC students who are permanently registered with ODS are eligible to receive priority registration. Earlier access to register for classes gives a student the opportunity to arrange a schedule with sufficient time for the Office of Disability Services to put in place auxiliary aids/accommodations such as books in alternative formats. It also allows a student to select specific course times.course locations that may be necessary as an accommodation for specific needs. Priority registration is the same day as seniors register, so only freshmen, sophomores, and juniors need to use priority registration. It is the student's responsibility to meet with an academic advisor, plan an approved class schedule, and be prepared to register on the priority registration day.  

The Office of Multicultural Affairs
The Office of Multicultural Affairs (OMA) provides leadership and direction for the development of educational, cultural, and social programs that enhance intercultural understanding of the Lebanon Valley Community while fostering the College’s mission to help students acquire knowledge, skills, attitudes, and values necessary to live and work in a changing, diverse, and fragile world.

The Office of Multicultural Affairs facilitates a wide range of activities to help students, faculty, administrators, and staff develop programs, curricula, and policies that promote and foster an appreciation of peoples, cultures, and perspectives on a national and international level. The OMA partners with student organizations, academic departments, administrative offices, and community groups to educate the Lebanon Valley community on the importance of diversity based on race, ethnicity, gender, sexual orientation, socio-economic status, physical and mental ability, religion, culture, and age.

Programs provided by the Office can be found on the OMA web site (www.lvc.edu/multicultural) or by contacting the director at x6165.

Multicultural Mentor Program
The Multicultural Mentor Program is a student leadership program that assists the Office of Multicultural Affairs, admissions, and various offices in student affairs in creating a positive, supportive and welcoming environment for incoming and enrolled students from African/African American, Latino, Asian, Native American (ALANA) descent, international, Lebanon Valley Educational Partnership (LVEP), and Milton Hershey Students (MHS).

Mentors are expected to participate in leadership training prior to the start of the year, provide peer activities during the year, and assist the Office of Multicultural Affairs and admissions with multicultural recruitment initiatives. 

Social Justice Institute
During winter break, The Office of Multicultural Affairs sponsors a three-day intensive, diversity and leadership training on social justice. Featuring modules focused on ableism, classism, racism, sexism, and heterosexism, the institute includes a daylong trip to an urban center to work with various social justice and non-profit agencies. After completion of the institute, participants are invited to join The Pallas Society, a campus-based honor society for social justice. 

The Pallas Society
The Pallas Society is a campus-based honor society established at Lebanon Valley College on April 19, 2009. Membership consists of outstanding students, faculty, staff and alumni who are committed to social justice in its many forms. An induction ceremony is held annually each year. The four pillars of the society are Truth, Diversity, Justice, and Action. 

Multicultural Student Bridge Program (MSBP)
The Multicultural Student Bridge Program is a two-day, pre-orientation program geared at providing incoming ALANA (African American, Latino, Asian, Native American) and multiracial students with a jump start on college life. The program combines peer mentoring, residential living, academic success, and leadership development to assist students in making a successful transition to college and the LVC community. 

Women's Services and Gender Resource Center (WSGRC)
The Women's Services and Gender Resource Center recognizes that college-aged women face more than just academic issues, including issues of an emotional, developmental, spiritual, and physical nature. The goal of the center is to provide a place where all genders are informed, healthy, empowered, and safe by providing a supportive atmosphere that advocates for the elimination of inequities based on gender. The WSGRC is located at 118 College Avenue. 

Study Abroad
LVC offers a variety of exciting semester-long and short-term study-abroad programs. All programs ensure a cultural immersion experience for students, with several programs offering a language-enhancement opportunity. All courses offered fulfill LVC credits. LVC programs are located in Argentina, Australia, China, England, France, Germany, Greece, Netherlands, Northern Ireland, Italy, New Zealand, and Spain. Look for new sites to be offered during the coming semesters.

Students wanting to study off campus but wishing to remain within the United States can choose internship programs in Philadelphia and Washington, D.C.

With a few exceptions, students attending one of the LVC semester-long programs keep all financial aid and scholarships. Further information is available at the Study Abroad Office at ext. 6076, or via e-mail at: russell@lvc.edu.

Peer Tutoring
An integral part of the Academic Success Program, Peer Tutoring is a free service for all undergraduate students at Lebanon Valley College.

Peer Tutors, successful students themselves, are dedicated to helping students understand course material and study more effectively. Tutors help students identify problem areas and explore solutions. Available in most subject areas, Peer Tutors assist students one-on-one, in small groups, or in larger groups for review sessions. This offers students the opportunity to improve their academic performance and to succeed.

Peer Tutors are committed to providing exceptional service in a professional and timely manner. After Peer Tutoring receives a request, a Peer Tutor will contact the student, usually within 48 hours.

For more information about Peer Tutoring, please visit http://www.lvc.edu/peer-tutoring/index.aspx or contact the coordinator of peer tutoring at peertutoring@lvc.edu.

Writing Center
To help students achieve success, the College provides, at no charge, availability to writing tutors through the Writing Center, located on the lower level of Bishop Library. The center provides drop-in hours and individual appointments to meet student needs. Drop-in hours are Monday to Thursday, 6–9 p.m.

Appointments are recommended, either during those times or at other times, by sending an email to wcenter@lvc.edu at least 24 hours in advance of the scheduled appointment. All tutors who work for the center receive extensive training in tutoring writing. They are good students, excellent writers, and an attentive audience.