About Michael C. Zeigler

Zeigler Michael C. Zeigler, Director of Technology and User Support
B.S. Pennsylvania State University, 1979; M.S. in Ed., The Pennsylvania State University, 1995.

Telephone: 717-867-6060
Address: Lynch 004
Email: zeigler@lvc.edu

Director of Technology and User Support

Original Date Prepared: 12/1995     Revision Date: 7/2000; 4/2004; 7/2005; 10/2015

Reports to: Director of Information Technology

Administrative Group: Information Technology

Functional Description: The Director of Technology and User Support leads the Technology and User Support group within Information Technology. The Director of Technology and User Support is a member of the IT management team that also includes the Director of Enterprise Information Systems, the Manager of Infrastructure and Security, and the Director of Information Technology.

Major Responsibilities/Duties:

  • Providing an expert level of support for academic and desktop computing users.
  • Coordinating academic and desktop support and training by Information Technology.
  • Evaluating the effectiveness of technology and user support initiatives.
  • Serving as a resource person for faculty interested in using technology in the classroom.
  • Coordinating faculty development programs in the use of technology in courses.
  • Assisting faculty in the selection of technology for use in the teaching and learning process.
  • Collaborating with Audiovisual Technology to provide coordinated support of instructional technology equipment and classrooms.
  • Assuring the smooth operation of the technology centers for which Information Technology is responsible.
  • Overseeing the selection, supervision and training of student technology center assistants.
  • Monitoring the student wage budget.
  • Leading the evaluation and selection of desktop computing hardware and software being contemplated for use on campus.
  • Overseeing the installation of college-owned desktop computing equipment and software.
  • Advising faculty, students and staff in the selection of desktop computer-related items for college and personal use and administering any college involvement in the purchasing process.
  • Providing leadership in the development of standards for desktop computing hardware and software and maintaining adequate documentation of established standards.
  • Learning and keeping abreast of current and emerging hardware and software trends.

Principal Internal Working Relationships: Students, faculty and staff.

External Working Relationships: Vendors.

Direct Reports: Senior Technology Support Specialist, Technology Support Specialist.

Education Requirements: Bachelor's Degree.