Director of Technology and User Support; Adjunct Instructor in Business Administration
B.S. Pennsylvania State University, 1979; M.S. in Ed., The Pennsylvania State University, 1995.
Mike is responsible for academic and desktop computing, and directs the client services team of ITS. He teaches courses in management information systems and computer applications.
Address: Lynch 004
Director of Client Services
Original Date Prepared: 12/1995 Revision Date: 7/2000; 4/2004; 7/2005
Reports to: Director of Information Technology Services
Administrative Group: IT Services
Functional Description: The Director of Client Services is responsible for academic and desktop computing, and heads the Client Services group within IT Services. The Director of Client Services is a member of the IT Services management team that also includes the Director of Information Management Services, the Director of Technical Services and the Vice President of IT Services.
- Providing an expert level of support for academic and desktop computing users.
- Coordinating all levels of academic and desktop support and training by IT Services.
- Evaluating the effectiveness of client services initiatives.
- Serving as a resource person for faculty interested in using technology in the classroom.
- Coordinating faculty development programs in the use of technology in courses.
- Assisting faculty in the selection of technology for use in the teaching and learning process.
- Collaborating with Media Services to provide coordinated support of instructional technology equipment and classrooms.
- Functioning as member of the Committee on Information Technology and Services.
- Assuring the smooth operation of the computer labs for which IT Services is responsible.
- Overseeing the selection, supervision and training of student computer lab assistants.
- Monitoring the student wage budget.
- Leading the evaluation and selection of desktop computing hardware and software being contemplated for use on campus.
- Overseeing the installation of college-owned desktop computing equipment and software.
- Advising faculty, students and staff in the selection of desktop computer-related items for college and personal use and administering any college involvement in the purchasing process.
- Providing leadership in the development of standards for desktop computing hardware and software and maintaining adequate documentation of established standards.
- Learning and keeping abreast of current and emerging hardware and software trends.
Principal Internal Working Relationships: Students, faculty and staff.
External Working Relationships: Vendors.
Direct Reports: Client Services Coordinator, PC Support Specialist, PC Support Assistant.
Education Requirements: Bachelor's Degree.