About Donna L. Brickley

Brickley Donna L. Brickley, Technology and User Support Coordinator

Donna supervises the labs and service desk, coordinates support calls to campus computer users and maintains the inventory of desktops, laptops, printers and fax machines.

Telephone: 717-867-6022
Address: Lynch 004
Email: brickley@lvc.edu


Technology and User Support Coordinator

Original Date Prepared: 11/1995     Revision Date: 5/2004; 6/2006, 5/2012

Reports to: Director of Technology and User Support

Administrative Group: Information Technology

Functional Description: The Technology and User Support Coordinator supervises the technology centers and IT Solutions Center, coordinates support calls to campus computer users and maintains the inventory of College-owned computers, printers and fax machines. The Technology and User Support Coordinator is part of the Technology and User Support group within Information Technology.

Major Responsibilities/Duties:

    • Provide first-level support to campus users of Windows and Macintosh computers and related peripherals by monitoring IT Solutions Center requests for service, using remote assistance tools, and visiting offices as needed to provide support and training.
    • Coordinate all requests for assistance that cannot be resolved via the steps above. Contact users as needed when work is completed.
    • In order to ensure quality service, on a weekly basis, call users who contacted the IT Solutions Center the previous week to verify that service was provided to their satisfaction and reactivate calls as needed.
    • In conjunction with the Technology Support Specialist, coordinate the repair of college-owned computers and printers with the firm(s) doing repairs. Maintain records on maintenance contracts and coordinate annual service of college-owned printers.
    • Coordinate the purchase and receipt of computers, printers and fax machines, and maintain an accurate inventory of all such devices.
    • Provide personal electronic mail and software training for new faculty and staff including contacting new users, scheduling appointments and visiting their offices for training sessions.
    • Assist the Director of Technology and User Support in planning, developing, and delivering various workshops given to the campus community.
    • Act as the primary point of contact and coordinate the recruitment, hiring, scheduling, training, supervision, and evaluation of student Solutions Center assistants and Technology Center assistants.
    • Assist with the recruitment, hiring, scheduling, training and supervision, of Solutions Center student technicians.

    ADDITIONAL RESPONSIBILITIES

    • Serve as a resource person to others in Information Technology and participating in projects as required.
    • Remain up-to-date on current developments and trends in the field of personal computing.
    • Assist with the printing or replacement ID cards.
    • Assist with changing passwords.
    • Other duties as assigned.

     

      Principal Internal Working Relationships: Students, faculty and staff.

      External Working Relationships: Vendors.

      Direct Reports: None.

      Education Requirements: High School Diploma.