Client Services Coordinator

Original Date Prepared: 11/1995     Revision Date: 5/2004; 5/2008

Reports to: Director of Client Services

Administrative Group: IT Services

Functional Description: The Client Services Coordinator supervises the labs and help desk, coordinates support calls to campus computer users and maintains the inventory of desktops, laptops, printers and fax machines. The Client Services Coordinator is part of the Client Services group within IT Services.

Major Responsibilities/Duties:

• Provide first-level support to campus users of Windows and Macintosh computers and fax machines through help desk coverage and "house calls" as needed to provide support and training.
• Coordinate requests for assistance that cannot be resolved over the telephone.
• Coordinate the repair of college-owned desktop and laptop computers and printers with the firm(s) doing repairs. Maintain records on maintenance contracts and coordinate annual service of college-owned printers.
• Coordinate the purchase and receipt of desktops, laptops, printers and fax machines, and maintain an accurate inventory of all such devices.
• Provide personal electronic mail and software training for new faculty and staff including contacting new users, scheduling appointments and visiting their offices for training sessions.
• Assist the Director of Client Services in planning, development, and delivery of various workshops given to the campus community.
• Assist in the hiring and handle the supervision, training, scheduling and assignment of keys for student help desk assistants and lab assistants.  

Principal Internal Working Relationships: Students, faculty and staff.

External Working Relationships: Vendors.

Direct Reports: None.

Education Requirements: High School Diploma.