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Being Your Best for Your Customers: A Q&A with Stacey M. Remick M'11
04.01.14 |

Stacey M. Remick M’11 held an undergraduate degree in business administration from Albright College and had been working for the LANCO Federal Credit Union in Lancaster for several years—most recently as vice president of member services—when she decided it was time to further her education. After researching local options, she joined the Lancaster cohort for LVC’s MBA program in 2009. The move paid off: After she completed her master’s degree in 2011, Remick was named president and CEO of the $69-million credit union in September 2012. Remick also serves as vice president of the Lan-Chester chapter of the Pennsylvania Credit Union Association.

How did you acquire your competitive spirit?
I don’t think of myself as overly competitive, but I have always felt the desire to be among the best and to do my best. I don’t often think about competitiveness in the sense of winning against somebody else—maybe that’s because of the industry that I’m in. Our philosophy is people helping people, so how could I really be very cut throat and have that philosophy? I do think of competitiveness as more of a healthy competition and working to be our best and to bring our best forward to our members.

What motivates you?
What motivates me most is seeing other people achieving their goals and growing. That’s exciting to me.
What activities, people, or courses at LVC helped you prepare for success?

The two classes that come to mind are “Entrepreneurship” and then “Ethical Leadership,” which I took with Hope Witmer. When I was at LVC, Hope was an adjunct and she brought in guest speakers from a variety of areas in the business world that I thought were the most incredible group of people that I’d ever seen. I walked out of those classes with an idea about the type of leader that I wanted to be and would strive to be, because you could see the impact that they were having on those around them.

What’s most important to remain competitive in your field?
One of the most important things is making income. If we don’t make sufficient income, our membership will not get the best services at the best prices. It’s important to continue to add or change services so our products don’t become stale or outdated. Other than income, it’s important to be flexible and aware of the changing needs of our members, and to be able to respond to these changes quickly.

How do you prepare physically and mentally for competition?
If I know that I'm going to have contact with a competitor, for example at a Chamber of Commerce event, I will consider the topics that may come up so that I am prepared to address them. In the process, I like to think about ways that we could be stronger than our competitors, but also ways in which they may be stronger than us.

What is your favorite book about competition?
I tend not to read books about competition. I read a lot of books about improving service for our members.

Do you have a guiding philosophy about competition?
I’m in favor of competition, but not at the expense of what we stand for, which is people helping people. I’m more in favor of competing with ourselves to improve rather than winning against somebody else.

Which leaders inspire you? Why?
I’m most inspired by some of the women credit union CEOs who have come before me. My former CEO, Barb Fortney, shaped a lot of the philosophies that I work by. I also really look up to Abby Kiebach from Lancaster Red Rose Credit Union, Kathy Rye from Wheatland Federal Credit Union, and Christine Woods from Keystone Federal Credit Union. I have only been in this role for a year and a half, so this is new to me. It’s great to see them running their credit unions well and seeing them be successful. In the case of Barb, the thing that inspired me most was how she led more from the side rather than from a point of power, and how she did so with compassion for her staff.

What makes LVC competitive?
I didn’t have a typical on-campus experience, but I chose LVC because of the price structure and the class structure of the program. Having classes meet one night a week in Lancaster, I could do that and still work. So for me, it was the value for the money, and the accessibility.

What advice would you give to current LVC students?
In order to get ahead in life, you have to give 100 percent at all the jobs you have, not just the ones you love. You’re never going to get the job you’11 love if you didn’t give 100 percent to the jobs that came before it.



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